Are you a high-energy, people-loving professional who thrives on making customers feel valued within seconds? If so, we want you on our team! Fast Water Heater provides top-tier home services, including Electrical and Heating & Air Conditioning (HVAC), and we’re looking for a dedicated HVAC Customer Service Rep / Coordinator to be the friendly, organized force behind our customer interactions.

Reporting directly to the Director of Residential Sales, this on-site role combines 70% customer service with 30% administrative coordination. The position involves answering customer calls, assisting Sales and Installation teams, and expertly managing paperwork and scheduling. If you’re detail-oriented, customer-focused, and thrive in a fast-paced environment, this could be your perfect fit.

Ready to bring your best? Apply today and join a team that values initiative and outstanding service.

HOURLY PAY: $25/hr with SPIFF/Bonus opportunity based on performance.
Job Location: Onsite in Woodinville or our Marysville offices

Key Responsibilities:

• Handle all inbound customer calls and ensure that the customer experience is excellent.
• Utilize professional etiquette to answer phone lines and greet the public and/or customers with a warm, inviting personality.
• Interact with the Installation Technicians and Sales staff to ensure top-level communication as it relates to all components of the job and the customer’s needs and requests.
• Schedule Comfort Consultants proposal appointments and track the results of each appointment.
• Work closely with the Sales & General Managers on all scorecard-related numbers and statistics and provide accurate reports.
• Work closely with the Installation Manager to ensure the field technicians are delivering on all installation items and promises to the customer.
• Coordinate both the Installation and Sales schedule with some assistance from the Installation Manager.
• Serve as a back-up to the appointment setting process for the service department.
• Filing, making copies, printing, and any other pertinent administrative responsibilities as assigned.
• Assist all other CSRs with projects as needed

Qualifications and Characteristics you bring to the job:

• Customer-first attitude with the ability to relate to different personalities
• Strong Organizational skills (ability to multitask across 3 platforms)
• Able to organize, prioritize, and deliver excellent customer service skills
• 1 to 2 years of Customer Service experience, speaking with Customers or Clients over the phone.
• Outstanding verbal communication skills, with the ability to communicate positively and clearly with peers, managers, and customers
• Experience with Service Titan or other CRM software is a plus
• Proficient in MS Office software, including Excel and all other app-related software.
• Have a good sense of judgment/decision-making
• Self-driven and detail-oriented team player
• Positive influence with others and a team-oriented focus.
• Willingness to invest time in training and classes

BENEFITS: We offer medical, dental, vision, 401K program, 6 paid Holidays, paid time off, and steady full-time work. This is a full-time on-site position at our Woodinville or Marysville, WA offices.

Job Type: Full-time
CAREERS site:  https://fastwaterheater.com/services/careers/